NVQ Level 2 in Business and Administration

NVQ Level 2 in Business Administration is designed for staff who work as an administrative or clerical assistant.

Mandatory Units

To attain the full NVQ qualification learners must achieve the following two mandatory units, plus three optional units:

• Carry out your responsibilities at work
• Work within your business environment

Optional Units

Many optional units are available, of which three have to be achieved with the two mandatory units. Please discuss these with us when you start:

• Ensure your own actions reduce accident risks and increase health and safety
• Manage customer relations
• Manage diary systems
• Organise business travel and accommodation
• Deal with visitors
• Process customer financial transactions
• Operate credit control procedures
• Store, retrieve and archive information
• Research and report information
• Organise and support meetings
• Use ICT systems
• Use ICT to exchange information
• Word processing software
• Spreadsheet software
• Database software
• Presentation software
• Specialist or bespoke software
• Use a telephone system
• Operate office equipment
• Prepare text from notes
• Prepare text from shorthand
• Prepare text from recorded audio instructions
• Produce documents
• Work effectively with other people

NVQ Level 3 in Business and Administration

NVQ Level 3 in Business Administration is designed for staff who work as a secretary, personal assistant or office admintrator.

This course is designed to reflect the most up-to-date business theory and practice and will enable you to assess your knowledge and increase your contribution to the workplace. It is particularly aimed at those who have completed the Level 2 certificate or have equivalent experience.

Mandatory Units

This qualification requires the successful completion of five mandatory units and four optional units. The five mandatory units are:

• Maintaining effective working relationships
• Contributing to the maintenance of a healthy, safe and productive work environment
• Managing your work and development
• Contributing to coordinating administrative services

Assessment Guidelines

Oral or written questions will be used to check your knowledge and provide you with guidance and support to complete the Cumulative Assessment Record required.

Mandatory Units

To gain the full NVQ qualification learners must complete the two following mandatory units, plus four optional ones (at least three from Group B).

• Carry out your responsibilities at work
• Work within your business environment

Optional Units (Group A)

• Ensure your own actions reduce accident risks and increase health and safety
• Manage diary systems
• Organise business travel and accommodation
• Use ICT systems
• Use ICT to exchange information
• Database software
• Presentation software
• Specialist or bespoke software

Option Units (Group B)

• Supervise and office facility
• Procure products and services
• Manage and evaluate customer relations
• Managing the payroll function
• Completing year-end procedures
• Monitor information systems
• Run projects
• Research, analyse and report information
• Plan, organise and support meetings
• Make a presentation
• Organise and coordinate events
• Word processing software
• Spreadsheet software
• Website software
• Artwork and imaging software
• Design and produce documents
• Plan and implement innovation and change
• Develop productive working relationships with colleagues
• Provide leadership for your team
• Prepare text from notes
• Prepare text from shorthand
• Prepare text from recorded audio instructions